Returns and Refunds Policy
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Made to Order, Handled With Care
Because every Listentee shirt is printed just for you, we do not keep blank stock to swap out, so this policy works differently from a big retailer. We stand behind the quality of what we sell: if your shirt shows up flawed, damaged, or not what you ordered, we will make it right.
Misprints, Defects, Damage, or Wrong Items
If your order arrives with a printing defect, a manufacturing flaw, damage from shipping, or the wrong item, email [email protected] within 30 days of delivery. Include your order number and clear photos of the issue and the shipping label. Once we confirm the problem with our print partner, we send a free replacement or issue a full refund. You will not be asked to pay for our mistake.
Sizing and Change of Mind
Since each shirt is custom printed, we cannot accept returns or exchanges for the wrong size, a change of mind, or an ordering mistake. Please check the size chart on each product page before you buy. If you are between sizes or unsure about fit, email us first and we will help you choose.
How Refunds Are Processed
Approved refunds go back to your original payment method through Stripe. Once a refund is issued, it usually takes 5 to 10 business days to appear on your statement, depending on your bank. We email you when the refund is sent.
Order Cancellations
Need to cancel? Email [email protected] as soon as you can. Production starts quickly, so we can usually cancel or change an order only before it enters printing. Once a shirt is in production we cannot pull it back, because it has already been made for you. We will check with our print partner and tell you honestly where your order stands.
A Note on This Policy
This policy may be updated from time to time, and the version posted here when you order is the one that applies to your order. If anything is unclear, email [email protected].
Business Details
Listentee is operated by Go To Agency SAS.
Mailing address: 9 rue Jean-Jacques Rousseau, 21000 Dijon, France.
Registration: RCS Dijon 944 980 762, share capital €1,000.
VAT number: FR25944980762.
Phone: +33 7 56 96 20 95.
Publication director: Robin Monteiro.
Hosting: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, +49 9831 505-0.
These policies are governed by the laws of France, without limiting any consumer rights you have where you live.